Sometimes when clients are unhappy and stuck in a negative communication cycle, it can be confusing as to how to be the most helpful to them.
I encourage you to observe how their behavior is metaphorically "turned away." Think about it... they are both focused on themselves, their unhappiness and/or how upset they are at the other person. When you ask them to consider how the other person might also be feeling in that moment, you are helping them to thaw the ice and start "turning towards" each other. You are asking them to still care about the other person, even during these challenging times.
Below is the blog that was posted on The Relationship Protocol's website.
When you’re in the middle of an argument or a tense time in your relationship, try to take a step back and think of how the other person might be feeling in that moment. It may sound counterintuitive, but if you can, remind yourself that there are two people in your relationship, and both of those people are having a disagreement. Most likely, the other person is also feeling frustrated, upset, or angry.
Thinking about the other person during a difficult time is what the Relationship Protocol model refers to as "turning towards." When you turn towards, you do so because even though you are upset, you still care about the other person, and your relationship is more important than both of you as individuals.
During those tense times, if you look outside of yourself and consider the other person’s feelings, it can change the energy, bring some compassion and possibly give you a chance to re-connect. Give it a try!