This is important advice for you to your clients, students, employees... Teach them how to have the best outcome for every interaction, especially when it's an important conversation.
Here it is:
When you tell the other person what your goal (or your intention) is for an interaction, they are more likely to listen to you, rather than prepare to defend themselves or...
This is a great blog to support your clients when they are understandably overwhelmed by their many responsibilities and they're not sure how to best cope. I suggest labeling this time period as "soldiering".
By giving it a name "soldiering", and sharing the 3-tips from the blog, you'll be normalizing this phase of their life and making the coping process more manageable.
This article also...
When you're concentrating on making your point, defending yourself, winning an interaction, or being right, you're probably not noticing me (the other person). I might be getting upset, my feelings could be hurt, or maybe I'm bored or just tuned out.
Here’s a tip: Paying attention to me and my reactions are as important (if not more important) than whatever you are saying. It may not feel...
Sometimes when clients are unhappy and stuck in a negative communication cycle, it can be confusing as to how to be the most helpful to them.
I encourage you to observe how their behavior is metaphorically "turned away." Think about it... they are both focused on themselves, their unhappiness and/or how upset they are at the other person. When you ask them to consider how the other...
Kindness builds trust. It creates a safety net for relationships.
Behaving kindly describes who we must be in our relationships. It includes:
- how we treat each other
- how we speak to each other
- how we talk about the other person to others
- how the other person feels in our relationship
When you are...