State Your Intentions - Give them your "Why" upfront

This is important advice for you to your clients, students, employees... Teach them how to have the best outcome for every interaction, especially, when it's an important conversation. 

Here it is: 

When you tell the other person what your goal (or your intention) is for an interaction, they are more likely to listen to you, rather than prepare to defend or get annoyed....

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Quick Tip: What to do when clients are stuck in a rough patch...

Sometimes when clients are unhappy and stuck in a negative communication cycle, it can be confusing as to how to be the most helpful to them.

I encourage you to observe how their behavior is metaphorically "turned away." Think about it... they are both focused on themselves, their unhappiness and/or how upset they are at the other person. When you ask them to consider how the other...

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